English
Text & voice
PlatformCRM · EMR · WhatsApp API
One platform.
Every part of your clinic.
Enquiries, messaging, appointments, clinical records and your online presence — connected, so nothing about a patient lives in a different system.
crm / lead-lifecycleLive
Trusted by Dubai’s leading healthcare teams.
Clinics · Hospitals · Specialty centres
Compliance & partnerships
Patient communication
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In text & voice
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Running a clinic shouldn’t mean juggling five different systems.
The old way
Seven places to look for one patient
WhatsApp on a personal phonePhone call notesSpreadsheetsPaper recordsSeparate booking toolPatient records elsewhereManual follow-ups
Scroll to see the scattered workflow converge.
Features
Solutions for every part of your clinic
Your patient, clinical and operational workflows connected in one platform.
01 · CRM
Turn every enquiry into a structured patient journey
One pipeline for every enquiry, whatever channel it arrived on.
- WhatsApp, calls and forms in one pipeline
- Owners and follow-ups assigned on creation
- Every enquiry tracked to its outcome
- See exactly where patients drop off
Lead lifecycleDemo data
02 · Patient management
One patient centre the whole team works from
Every profile, contact and history in a single searchable record.
- Search by name, number, source or offer
- Enquiry and visit history on the profile
- Payment methods and packages in view
- Filtered exports when finance asks
Patient centreDemo data
03 · EMR
Everything your team needs to understand the patient
The clinical record sits on the same patient the front desk works from.
- Visit timeline per patient
- Structured clinical notes
- Diagnosis linked to the treatment plan
- Documents and consent attached
Patient recordUI concept
04 · WhatsApp API
Turn conversations into connected patient workflows
Official Business API messaging that creates records, not just replies.
- Shared team inbox on one clinic number
- Enquiry created from the first message
- Reminders on the thread the patient started
- Full history attached to the patient
Team inboxUI concept
Message receivedOfficial Business APINew
Lead createdSource: whatsappAuto
Follow-up queuedOwner assignedQueued
Booking confirmedReminder scheduledSent
05 · Online booking
From first request to a confirmed appointment
Booking requests arrive as work items, already attached to the enquiry.
- Capacity per branch and per doctor
- Confirmations sent automatically
- Reminders before every visit
- No-shows and cancellations visible
Today · DowntownUI concept
09:30 ConsultationDoctor assignedBooked
11:00 TreatmentSession 2 of 3In chair
13:15 ReviewReminder sentConfirmed
16:00 New patientFrom a WhatsApp enquiryPending
06 · Analytics & insights
The whole clinic on one command centre
Revenue, pipeline and branch health built from records your team already keeps.
- Revenue and pipeline in one view
- Conversion funnel stage by stage
- Branch, department and doctor splits
- Channel performance by source
Command centreDemo data
Insights & ecosystem
Everything connected. Everything visible.
01 · Patient growth
Every enquiry accounted for
Lead volume by source and channel, so you can see which conversations actually become patients.
Sources trackedwhatsapp, phone, web, walk-in
Channel viewPer branch and per campaign
Owner accountabilityAssigned on creation
02 · Lead conversion
The funnel, stage by stage
Lead to qualified to booked to completed, visible in one place instead of reconstructed from memory.
StagesNew, follow-up, booked, show
Overdue follow-upsSurfaced daily
Not-qualified reasonsRecorded, not lost
03 · Clinical workflow
From consultation to follow-up
Visits, notes and plans linked to the enquiry that created them, so the clinical and commercial views agree.
Visit timelinePer patient
Plan progressSession by session
RecallsScheduled and owned
04 · Command centre
The whole clinic on one screen
Revenue, appointments, branch health and channel performance built from the records your team already keeps.
Command centreDemo data
What changes once everything is connected.
Admin
Fewer places to look
One record instead of a chat, a sheet and a folder.
Speed
Faster first reply
Enquiries arrive as work items, not unread messages.
Clinical
Context at the chair
History, plan and notes with the patient in front of you.
Growth
Nothing falls through
Follow-ups and recalls scheduled, owned and visible.
What clinics say about Doctorna
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