FAQs
What is a Healthcare CRM and how does it help clinics in Dubai?
A healthcare CRM (Customer Relationship Management) system helps clinics manage patient relationships, automate appointment bookings, streamline follow-ups, and improve overall care delivery. Doctorna’s healthcare CRM is tailored for the UAE market, supporting both patient engagement and administrative efficiency.
Why should healthcare providers in Dubai invest in a CRM system?
Investing in a healthcare CRM system in Dubai helps providers deliver personalized care, reduce no-shows, manage patient data securely, and improve operational workflows. Doctorna’s CRM is built to support fast-growing clinics and healthcare businesses in the region.
. What features does Doctorna’s patient management system offer?
Doctorna’s patient management system includes appointment scheduling, EMR integration, automated reminders, patient history tracking, billing, and analytics. It’s designed for clinics and hospitals in Dubai looking for an all-in-one solution. Explore our features →
Can I customize Doctorna’s clinic CRM to suit my facility’s needs?
Yes, Doctorna offers a customizable clinic CRM that adapts to your workflows, departments, and user roles. Whether you’re a single-practice clinic or a multi-specialty center in UAE, you can tailor the system to fit your needs.
How does WhatsApp API integration benefit patient communication?
Doctorna’s WhatsApp API integration enables clinics to send automated appointment reminders, prescription updates, and follow-ups directly via WhatsApp. This improves patient engagement and reduces missed appointments.
Is Doctorna’s CRM compliant with UAE healthcare data privacy laws?
Absolutely. Doctorna follows strict data protection standards and is designed to meet UAE healthcare compliance regulations, ensuring your patient data is secure and confidential at all times.
Can Doctorna integrate with existing hospital systems or EHRs?
Yes, Doctorna’s healthcare CRM supports seamless integration with your existing EHRs, billing platforms, and other healthcare systems, allowing clinics in Dubai to transition smoothly without workflow disruptions.
Does Doctorna support telemedicine and remote consultations?
Yes, Doctorna includes telemedicine features that enable secure video consultations, virtual follow-ups, and remote patient monitoring—ideal for modern clinics and digital-first care providers in Dubai.
How long does it take to implement Doctorna’s CRM in a clinic?
Most clinics can go live with Doctorna’s CRM within 1–3 weeks, depending on your customization and training needs. Our Dubai-based support team ensures a smooth onboarding process from start to finish.
What kind of support and training does Doctorna offer during implementation?
Doctorna provides personalized onboarding support including system setup, one-on-one staff training, configuration help, and access to ongoing technical support. Clinics in Dubai can also benefit from local assistance and quick-response service for smooth implementation.
Is Doctorna suitable for small and medium-sized clinics in Dubai?
Yes, Doctorna is built to scale. Whether you’re a small practice or a growing clinic, our CRM offers affordable, modular tools to manage patients, automate admin tasks, and enhance care delivery in Dubai.
Can Doctorna handle multiple branches or large hospital groups?
Yes. Doctorna is designed to manage complex healthcare networks. You can track branch-specific data, assign location-based roles, and get centralized analytics—all from one platform. It’s a powerful solution for growing healthcare groups in the UAE.