We at Doctorna.com are committed to protecting your privacy. This Privacy Policy applies to the personal information and data collected by Doctorna.com when you interact with our websites, product and services, and any other sites or services that link to this Privacy Policy. This includes when you: interact with us on our websites or through other channels (for example, by communicating with us or attending one of our events); and use our product and services (including the Doctorna.com Subscription Service).

This Privacy Policy describes how we collect, receive, use, store, share, transfer and process your Personal Data. This Privacy Policy also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. For the purposes of this Privacy Policy “Personal Data” means any information relating to an identified or identifiable individual. If you do not agree with this Privacy Policy, you should not use our websites, product and services, or any other sites or services that link to this Privacy Policy.

Doctorna.com customers may collect and manage Personal Data when using our product and services, or what we may refer to as the Subscription Service. “Subscription Service” means all of our web-based applications, tools and platforms that you have subscribed to or that we otherwise make available to you, and are developed, operated, and maintained by us or any ancillary products and services, including website hosting, that we provide to you. When you use the Subscription Service, Doctorna.com processes Personal Data as a processor under the direction of our customers. Our customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their customers’ Personal Data using the Subscription Service.

Information We Collect and Process

Information you provide to Doctorna.com

When you interact with us via our websites or any sites or services that link to this Privacy Policy or use the Register and Subscription Service, we may collect Personal Data and other information from you, as further described below.

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to one of our services or requesting customer support, you voluntarily give us certain information. We may ask for your email address, first and last name, job title, phone number and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.

Payment Information

We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your Doctorna.com account. If you give us payment information, we will use it solely as authorized by you in accordance with this Privacy Policy.

You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process. We never record or store credit card information from our customers, and always rely on trusted third-party for credit card processing, including for recurring payment processing.

When you Start a Free Trial Session

When you start a free trial on our service, you may be offered the possibility to consent to the recording of the beginning for your free trial session in order to help us improve the user experience of our products.

If you consent, the information that is collected includes what is visible on the screen during the first 2 hours of your free trial, as well as your interactions with our apps (where you click, which menu you open, etc.). This data is consolidated in the form of a video that our User Experience experts can watch for a limited time.

This will likely include some personal data such as names, emails, phone numbers, pictures, depending on what real-world information you input into your database during the recording period. Password fields and other sensitive fields are automatically excluded from the recording, but we cannot entirely exclude the possibility that some sensitive information may be recorded, depending on where you type it.

If you do not consent or if we do not offer you the option to opt-in, your trial session will not be recorded, and no data will be collected for this purpose.

Account Signup

When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You’ll also be required to choose a unique username and a password for accessing the created account.

When you had an Interactions with Doctorna.com

We may record, analyze and use your interactions with us, including email, phone call, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

Information We Process When Customers Use the Subscription Service

Our product, or the Subscription Service, allows our customers to create and share marketing, sales and customer service content. When customers use our product, they may collect Personal Data such as first and last name, email address, gender, nationality, phone number, physical address, or other information about you.

We do not control the content of our customers’ webpages or the types of Personal Data that our customers may choose to collect or manage using the Subscription Service. We store our customers’ information on our service providers’ servers but process it as a processor under our customers’ instructions and in accordance with our Customer Terms of Service, which prohibit us from using the information except as necessary to provide and improve the Subscription Service and as required by law. Our customers control and are responsible for correcting, deleting or updating the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Doctorna.com for processing purposes.

Information We Collect and Process When Customers Use the Subscription Service

Usage Data

We collect usage data when you or your users in your Doctorna.com account interact with the Subscription Service. Usage data includes metrics and information regarding your use and interaction with the Subscription Service such as what product features you use the most and how often certain features (like workflows) are triggered in your account.

We engage third party providers to collect usage data.

Third Party Integrations

You may connect third party integrations to your account, which may ask for certain permissions to access data or send information to your account. It is your responsibility to review any third-party integrations you authorize. We may collect information about what types of integrations you use in your account. In order to support our operations, we rely on several Service Providers. They help us with various services such as payment processing, we audience analysis, cloud hosting, marketing and communication, etc.

Any permission(s) granted by you, grants these third parties’ access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your account data. We are not responsible for the practices of third-party integrations, so please carefully review the permissions you grant to third party applications.

WhatsApp Integration

If you are a Doctorna.com Customer and opt to utilize the WhatsApp integration with your Doctorna.com Subscription Services, you will be requested to provide us with access to information from your WhatsApp account and have the choice to link your accounts.

By leveraging the WhatsApp integration with the Subscription Service, you authorize the Doctorna.com Subscription Service to access information linked with your WhatsApp account. The Subscription Service will analyze the content of your WhatsApp to identify data you have chosen to monitor in order to furnish you with features in the Subscription Services. The Subscription Service will retain information from your WhatsApp account. You acknowledge that the data from your WhatsApp Account you monitor in the Subscription Services might be visible to other Users within your Doctorna.com Account.

Your usage of Doctorna.com’s WhatsApp integration is governed by the WhatsApp Terms of Service available at https://www.whatsapp.com/legal/.

Facebook Integration

If you are a Doctorna.com Customer and decide to utilize the Facebook integration with your Doctorna.com Subscription Services, you will be prompted to grant us access to information from your Facebook account and have the option to link your accounts.

By using the Facebook integration with the Subscription Service, you provide consent to the Doctorna.com Subscription Service to access information associated with your Facebook account. The Subscription Service will review the content of your Facebook account to identify data you have opted to monitor in order to offer you features in the Subscription Services. The Subscription Service will retain information retrieved from your Facebook account. You acknowledge that the information from your Facebook Account you monitor in the Subscription Services may be visible to other Users within your Doctorna.com Account.

Your utilization of Doctorna.com Facebook integration is subject to the Facebook Terms of Service available at https://www.facebook.com/legal/terms and the Facebook Data Policy available at https://www.facebook.com/policy.php.

Instagram Integration

If you are a Doctorna.com Customer and opt to utilize the Instagram integration with your Doctorna.com Subscription Services, you will be asked to grant us access to information from your Instagram account and have the option to link your accounts.

By leveraging the Instagram integration with the Subscription Service, you authorize the Doctorna.com Subscription Service to access information associated with your Instagram account. The Subscription Service will review the content of your Instagram account to identify data you have chosen to monitor in order to provide you with features in the Subscription Services. The Subscription Service will retain information obtained from your Instagram account. You understand that the data from your Instagram Account you monitor in the Subscription Services may be visible to other Users within your Doctorna.com Account.

Your use of Doctorna.com Instagram integration is subject to the Instagram Terms of Use available at https://help.instagram.com/478745558852511 and the Instagram Data Policy available at https://www.instagram.com/legal/privacy/.

Stripe

If you are a Doctorna.com Customer and opt to use Stripe on Payment processing on Doctorna.com’s product or services, you will be asked to give information about your name, email address, phone number, credit card information or additional information which will be needed to process the payment.

We never record or store credit card information from our customers, and always rely on trusted third-party for credit card processing, including for recurring payment processing.

How We Use Personal Data

To communicate with Customers about the Product and Services

We use the account information you provide to Doctorna.com when signing up for the Subscription Service to send you transactional emails or in-app notification about billing, account management, and other administrative matters. We may also send you updates regarding our Customer Terms of Service or other legal agreements, and may also communicate with you about security incidents via email or in-app notification.

We use your information to provide customer support, such as resolving technical issues you encounter, answer your request and analyze product outages or bugs. We may also use this information for marketing and communication purposes

To provide the Subscription Service

We use your account information and Customer Data to provide the product and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the Subscription Service. We also use this information to authenticate you when you log in and to provide customer support.

To Improve and Develop our Product and Services

We collect usage data about how you or your users interact with our product and services. We use this data to develop and improve our products and services, to analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them; to monitor and improve marketing campaigns and make suggestions relevant to the user. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in.

We may publish data about how our products and services are being used across our customer base. When we share statistical information externally in this way, the data will be aggregated, and we will not identify individual users or customers. For example, we may publish blog posts on trends or insights into how users are interacting with our product.

To Secure and Protect our Product and Doctorna.com Users

We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse. We use log files to provide general statistics regarding use of the websites by you, including how you use our websites, what country you are logging in from (for analytics, export control and regulatory purposes) and to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes, for example to track access patterns, investigate security events and incidents. For these purposes we do link this automatically collected data to other personal data provided by you such as name, email address, address, and phone number.

To Market and Promote the Subscription Service

We use the information you provide to Doctorna.com to market and promote the products, services, and other offerings. For example, we use the information, like your email or physical address, to send information or Doctorna.com content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business.

You may opt out of receiving this promotional content by contacting us atadmin@doctorna.com. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.

We may also reach out to you via phone call to ask about other Doctorna.com products or services you may be interested in. If you have a call scheduled with a Doctorna.com representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.

Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our products and services on the basis of our legitimate business interests.

We receive information from third party service providers and other sources such as third party providers of business information and publicly available sources. We may receive and use this information from these service providers and other sources in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and an improved Subscription Service, like personalized communications, event promotion, and tailoring the websites or product to improve user experience.

How We Share Personal Data

Service Providers

We may share Personal Data with our third party service providers to support our websites, products, and services. For example, we use service providers for data hosting, application development, marketing, sales support and customer support. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the Subscription Service or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third-party service providers to acknowledge and adhere to our privacy and data protection policies and standards.

Partners

We may share data with trusted Doctorna.com partners to contact you based on your request to receive such communications, help us perform statistical analysis, provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.

Compelled Disclosure

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Subscription Service, Customer Data is considered Confidential Information, and you should review the Confidentiality terms in the Customer Terms of Service for more information.

How we Store and Secure Personal Data

Data Storage and Security

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.

Retention of Personal Data

How long we keep the information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the section “Privacy Rights and Choices” below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Doctorna.com account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Ownership and Control of your service data

We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to access your service data, share your service data through supported third-party integrations, and request export or deletion of your service data.

International Transfer of Personal Data

Your Personal Data may be collected, transferred to and stored by us in the United Arab Emirates and by our affiliates and third parties in other countries. Therefore, your Personal Data may be processed outside your country or jurisdiction, including in places that may not provide the same level of protection, we have implemented safeguards to ensure an adequate level of protection where your Personal Data is transferred.

Similar Technologies

Advertising

We partner with third party ad networks to display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.

Privacy Rights and Choices

Personal Data Requests

You have the following data protections rights:

Access, Correction or Deletion

You can request access, correction, updates or deletion of your Personal Data.

Objection

You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.

Withdraw Consent

If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

Complaint

You have the right to complain to a data protection authority about our collection and use of your Personal Data.

To exercise any of these rights, please contact us at admin@doctorna.com.

Please note that to protect personal information, we may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

If you are a customer, prospect, or otherwise interact with a Doctorna.com customer that uses our Subscription Service and would like to access, correct, amend or delete your data controlled by the customer, please contact the relevant customer directly. Doctorna.com acts as a processor for our customers and will work with our customers to fulfill these requests when applicable.

Unsubscribe from our Communications

You may unsubscribe from our marketing communications by contacting us at admin@doctorna.com.

Customers cannot opt out of receiving transactional communications related to their account with us or the Subscription Service.

Unsubscribe from our Customer’s Communications

Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. Individuals who interact with a Doctorna.com customer can unsubscribe from our customers’ marketing communications by contacting them directly.

Information about Children

The websites, products and services are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect Personal Data about children under 18. If you believe that we have collected Personal Data about a child under 18, please contact admin@doctorna.com, so that we may delete the information.

Third Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third parties indicated in the full Privacy Policy.

Policy Updates

We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations. The “Last Updated” will be mentioned at the top of the policy indicating the last revision, which is also the effective date of those changes. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may coordinate with us by sending us an email within 30 days atadmin@doctorna.com. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy.

Compliance with Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us at admin@doctorna.com, we’ll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Contacting Us

If you have any question regarding this Privacy Policy, or any enquiry about your personal data, please contact us via email at admin@doctorna.com.

Doctorna.com – Data Protection

2nd Flr., Al Barsha Business Center, Al Barsha First

Dubai, UAE