WhatsApp API for healthcare
Turn Every WhatsApp Conversation Into a Patient Journey.
Connect patient conversations to Doctorna and give your team one structured way to receive enquiries, respond, follow up and move patients toward appointments.
Built for clinics, doctors and healthcare teams.
WhatsAppEnquiryOwnerFollow-upAppointment
SAClinic line
Sarah Ahmed
online
Hi, I want to book an appointment with a dermatologist.
10:02
Doctorna · EnquiryAuto-created
PatientSarah Ahmed
SourceWhatsApp · clinic line
SpecialtyDetecting…
BranchPending
Assigned toUnassigned
Next actionRespond
Stage
New enquiry
Created from the first message
WhatsApp is busy. Your workflow shouldn’t be.
SH“Book a dermatologist?”2
OK“Braces options?”5
+9Other chats31
Messages everywhere
Several chats, no single view.
“Is Thursday still free?”
Mon · 09:14
no reply · 2 days
Follow-up overdue
Missed follow-ups
Nobody is reminded to reply.
Enquiry #4821 · Dermatology
?Who replies?
RTReception team
Unclear ownership
Until one name is on the thread.
“Can I book tomorrow?”
Booked · Thu 14:30
Appointment requests buried
The real request gets lost in the noise.
Doctorna turns conversations into a structured workflow.
The product
One workflow, six moving parts.
The journey
One message becomes a patient.
01
Message
“Book a dermatologist?”
02
Enquiry
#4821 · Dermatology
03
Assign
RTReception
04
Follow up
Task · today 14:00
05
Book
Thu 14:30
06
Patient
Record + history
Integration
From WhatsApp to Doctorna CRM.
Keep the conversation connected to the patient journey.
Fatima Ali
WhatsApp Business
Hello, is Dr. Noor available this week?
She has Wednesday 16:00 — shall I book it?
Yes, thank you.
Doctorna CRM · Lead #4907Booked
Lead createdWhatsApp
OwnerReception · Jumeirah
StageAppointment
ConfirmedWed 16:00 · Dr. Noor
Team workflow
Each role sees what it needs.
ReceptionNew enquiry
Answers, qualifies and books — with the full thread in view.
DoctorPatient request
Sees the request and history before the visit.
ManagerTeam activity
Sees response times, ownership and booked appointments.
Multi-branch
One WhatsApp workflow across your clinic.
First Branch
1 number
Second Branch
1 number
Third Branch
1 number
Doctorna
Routing rules per branch and specialty
Correct team, first time
Patient experience
Simple for patients. Structured for your team.
9:41
Doctorna Clinic
online
Hi, I need a dermatologist appointment.
09:12
Message
- 01
Message the clinic
The ecosystem
Everything the conversation touches.
WhatsApp
“Do you treat acne scars?”
Follow-up
Check back Wednesday
CRM lead
#4821 · Sarah Hassan
StageQualified
OwnerReception
BranchDubai Marina
Appointment
Thu 14:30 · Dr. Ahmed
Patient profile
SH
Sarah Hassan
2 visits · Dermatology
Team activity
Use cases
The same workflow, tuned to your clinic.
“Can I book a cleaning tomorrow?”
Workflow
Appointment request
Routed to the next available hygienist slot.
Cleaning booked · Wed 09:30
- 01
Dental
Built for healthcare communication.
Faster response
Enquiries reach someone, not a queue.
Clear ownership
One name on every conversation.
Structured follow-up
Every next step has a time and an owner.
Better team coordination
Reception, doctors and managers stay aligned.
Connected CRM
Conversations live inside the patient journey.
Appointment workflow
Requests become confirmed bookings.
Turn WhatsApp Into a
Better Patient Journey.
Connect conversations, follow-ups and appointments through one healthcare-focused workflow.
WhatsApp
Doctorna
Patient
Appointment