Doctorna
Compliance & securityPatient information in one controlled system

Compliance & security for healthcare.

How Doctorna approaches data protection and security to support clinic operations — role-based access, recorded activity and patient communication on official channels.

Settings · Roles & accessExample configuration
RC
Reception
Access set per role
  • LeadsAccess
  • AppointmentsAccess
  • ReportsRestricted
Change recorded to activity

One controlled system instead of scattered files and phones.

Patient information sits in one place, behind access you set per role — and every change is recorded against it.

Clear ownership for every task
Role-based access per team member
Patient information in one controlled system
Activity recorded against every change

Every task owned. Every change recorded.

Each team member sees what their role needs. Work is assigned to a person, and activity is recorded against the patient record as it happens.

  • Role-based access per team member
  • Patient information in one controlled system
  • Activity recorded against every change
  • Clear ownership for every task
Activity · Sarah HassanUI concept
  1. Patient enquiry receivedSource: WhatsAppSystem
  2. Assigned to a team memberOwner setReception
  3. Follow-up scheduledCall back · todayReception
  4. Appointment bookedThu 14:30 · Dr. AhmedReception
  5. Clinical note savedVisible at the next visitDoctor

Conversations on official channels, not personal phones.

Personal phones and calls

Nothing on the record — conversations stay on individual devices, out of view of the clinic.

Official WhatsApp Business API, logged against the patient

Conversations, reminders and follow-ups run through the same record as the appointment — visible to the team, owned and dated.

The healthcare and data standards Doctorna aligns with.

Doctorna references DHA, HIPAA, GDPR and ISO 27001 alignment across its materials. For current documentation on any standard, talk to our team.

Request security information
  • DHA
    DHA
    Dubai Health Authority
  • HIPAA
    HIPAA
    US health information privacy standard
  • GDPR
    GDPR
    EU data protection regulation
  • ISO 27001
    ISO 27001
    Information security management standard

Alignment describes how the platform is designed and operated. It is not a certification claim — ask our team for current, verified documentation.

Access that grows with your clinic.

  1. 01
    One clinic
    Start with the services you need today.
  2. 02
    Multiple branches
    Add locations, teams and permissions.
  3. 03
    Healthcare groups
    One connected view across the organisation.
Doctorna

Questions about security or compliance?

See access controls in a live demo, or ask the Doctorna team for current security and compliance documentation.